![]() ![]() GM: The wait is that we have to reproduce the bug. Just out of curiosity, in cases like the Maschine errors that I am receiving, what is the typical wait for a bug fix release? Have you received any other notifications from Maschine users with the Neo-Soul Keys vst plugin? We have an update coming, but nothing specific to your case. We have hundreds of Cubase 9 users who are running fine. Have any additional users notified you of similar issues or where you able to replicate the problem? Thank you. ME: Hi there, Just checking in to see if you have any additional news regarding stability updates for Neo-Soul Keys plug-in version in both Maschine and Cubase 9. Here is the full unedited correspondence from their support staff: Obviously, I can not recommend supporting Gospel Musicians based on my experience. I'd also like to point out I've never experienced this kind of treatment by a company before, and considering this is a Christian-based organization, you would think it would behoove them to work with their customers in resolving existing issues. Not exactly the response I was looking for and its unfortunate because Ive never had an issue with any of their products I've purchased until now. Click to expand.After I replied to their support staff requesting answers to several questions about the plugin, I was asked to deactivate my license and offered a refund. ![]()
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